Returns & Refunds

1. Your 30-day return window

You may return goods within 30 days of delivery if they are faulty, damaged in transit or not what you ordered; report a fault or transit damage within 7 days of delivery, as section 4 explains. Every ZX product is a special order, so a change-of-mind return is accepted only where we agree it in writing first; see section 3. Tell us first at admin@zulu-ltd.com so we can issue a return reference and the return address — returns sent without one are difficult to trace and slow to refund. Send goods only to the address we give you in writing.

Goods must come back unused, in resaleable condition and in their original packaging, with any manuals, fittings and accessories included.

2. Who pays the return freight

• Change of mind — where we have agreed the return in writing, you arrange and pay the return freight to the address we give you. We recommend a tracked service; until the goods arrive there they remain your risk.
• Faulty, damaged or not what you ordered — we pay. We will arrange collection or reimburse the return freight you paid, and you are not out of pocket for our error.

3. What cannot be returned

• Goods made or configured to your specification, unless faulty or not as described or quoted. Goods imported specially to your order (every ZX product) cannot be returned for change of mind unless we have agreed the return in writing first. Where we agree, you pay the return freight and we refund the goods price once the goods arrive in resaleable condition. Faulty, damaged or wrongly supplied special-order goods are covered by section 4.
• Perishable goods, and fresh or chilled produce.
• Items sealed for hygiene or safety reasons where the seal is broken.
• Goods damaged by misuse, incorrect installation, or normal wear.

4. Faulty goods

If something arrives faulty or is damaged in transit, tell us within 7 days of delivery and send photographs if you can. We will repair, replace or refund it, and we will choose the option in consultation with you rather than imposing one. This is in addition to, not instead of, any rights you have under the consumer law of your country.

5. How refunds are paid

• Refunds go back to the original payment method. Card refunds are made through Stripe to the card you paid with, in the currency you paid in and at the prices you paid. We cannot refund to a different account or payment method.
• We process a refund within 5 business days of receiving and inspecting the returned goods. Your bank may take a few days more to show it.
• Where you paid delivery on an order that was faulty or wrongly supplied, the delivery charge is refunded too. On a change-of-mind return the original delivery charge is not refunded.

6. Order cancelled before despatch

If you cancel before the supplier despatches your goods, we refund in full, including freight. How to cancel is set out in our Subscriptions & Cancellation policy.

7. If something goes wrong

Contact us before raising a dispute with your bank. Almost every problem is quicker to fix directly, and we would rather fix it than argue about it.

Contact us

Email: admin@zulu-ltd.com

Telephone: +675 8148 0186

WhatsApp: +675 8415 8085

Post: Zulu Limited, 13th Street, Cnr Huon Road & Coronation Drive, Section 03, Lot 81, Top Town, Lae, Morobe 411, Papua New Guinea

We answer enquiries as quickly as we can, Monday to Friday, Papua New Guinea time (UTC+10).