Legal
Subscriptions & Cancellation
How to cancel a goods order before it is despatched, how our app subscriptions renew, and how to stop one.
Effective 1 October 2026
Who you are dealing with
Zulu Express LLC (United States) owns and operates this website and is the seller of every order placed through it, whether paid at checkout or by accepting a quotation. Registered agent address (not a place of business): 30 N Gould St, STE R, Sheridan, WY 82801, United States.
Zulu Limited is Zulu Express LLC's representative in Papua New Guinea and the Pacific, sourcing, fulfilling and delivering in region. Place of business: 13th Street, Cnr Huon Road & Coronation Drive, Section 03, Lot 81, Top Town, Lae, Morobe 411, Papua New Guinea.
1. How subscriptions work
Our software subscriptions are billed in advance for a fixed period — monthly or annual, as shown when you subscribe — and renew automatically for successive periods until you cancel. They are billed inside the application concerned by its billing provider (HariApp bills through Paddle), not through Stripe on this website.
2. Cancelling a subscription
You may cancel at any time, from your account or by emailing admin@zulu-ltd.com. No reason is required and we will not ask you to telephone anyone to do it.
Cancellation takes effect at the end of the period you have already paid for. You keep full access until then, and you are not billed again.
3. Refunds on subscriptions
- Because access continues to the end of the paid period, part-periods are not refunded.
- If you were charged after cancelling, that is our error and we refund it in full.
- If the service was materially unavailable for a sustained period through our fault, tell us and we will refund or credit fairly.
4. Price changes
If we change the price of a subscription we will tell you at least 30 days before it takes effect, so you can cancel first if you would rather not continue.
5. Free trials
Where a free trial is offered we tell you when it ends and what you will be charged. Cancel before the trial ends and you are charged nothing.
6. If we end a subscription
We may suspend or end a subscription for non-payment or for a serious breach of our Terms of Service. Where we end it for any other reason, we refund the unused part of the period.
7. Your data when you leave
You can ask us for a copy of your data before you go, and ask us to delete it afterwards. See our Privacy Policy.
8. Cancelling a goods order
You may cancel a goods order at any time before the supplier despatches it. Email admin@zulu-ltd.com with your quotation or order number and we will confirm whether the goods have already left. If they have not, we refund the full amount you paid, including freight, in the currency you paid in, through Stripe to the card you paid with. Once the supplier has despatched the goods the order cannot be cancelled; from delivery, our Returns & Refunds policy applies. Every ZX product is a special order placed with the supplier once you pay, so please check your order before you pay.
Contact us
Email: admin@zulu-ltd.com
Telephone: +675 8148 0186
WhatsApp: +675 8415 8085
Post: Zulu Limited, 13th Street, Cnr Huon Road & Coronation Drive, Section 03, Lot 81, Top Town, Lae, Morobe 411, Papua New Guinea
We answer enquiries as quickly as we can, Monday to Friday, Papua New Guinea time (UTC+10).
Questions about this policy?
Email admin@zulu-ltd.com or send us a message and we come back to you.